Frequently Asked Questions.
1. How can I place an order on Vivamus.al?
To place an order, select the products you wish to purchase, add them to your cart, and follow the steps to complete your checkout. You will be asked to provide your shipping and payment details. Once your order is completed, you will receive an order confirmation email.
2. Can I change my order after it has been placed?
Once an order is processed, we are unable to make changes. Please ensure that all the information in your order is correct before finalizing the purchase. If you encounter any issues, contact us as soon as possible, and we will do our best to assist you.
3. What payment methods do you accept?
We offer several payment options for your convenience and security. You can pay via credit/debit card, PayPal, or Cash on Delivery.
4. Do you offer cash on delivery?
Yes, we offer the Cash on Delivery payment method. You can choose to pay for your order when it is delivered to your address.
5. How long will it take for my order to arrive?
Delivery times vary depending on your location. In most cases, orders are delivered within 3-5 business days for domestic shipments in Albania. For international shipments, delivery may take longer. You will receive an email with your tracking information once your order is dispatched.
6. Can I track my order?
Yes! Once your order is shipped, we will send you an email with tracking information. You can use the tracking number to follow the status of your order on the carrier’s website.
7. How do I know if the product I want is in stock?
If a product is in stock, you will be able to add it to your cart and proceed with the checkout. If a product is out of stock, it will appear as “Temporarily Out of Stock.” If there is an expected restock date, it will be displayed as well.
8. What should I do if there is a problem with the product I received?
If you encounter any issues with the product, such as defects, incorrect color, or size, please contact our customer service as soon as possible. We will offer the option to return the product or exchange it, depending on our return and shipping policies.
9. Can I return the products I bought?
Yes, we offer returns for products with quality issues or if there was an error in size or color. Please review our return policy and return products within the allowed period (usually 14 days from delivery) for a refund or replacement.
10. Can I place an order as a gift for someone else?
Yes, you can place an order as a gift. During the checkout process, you can provide a different shipping address and select gift wrapping options.
11. Can I get help choosing the right size?
Absolutely! On the product page, you will find a size chart to help you choose the best fit. If you still have questions, feel free to contact our customer service, and we will assist you further.
12. How can I contact customer service?
You can contact us via email at info@vivamus.al, or send a message through our contact page. We will respond within 24 business hours.